The first step is to make sure your credit card provider allows you to make payments in Canadian Dollars (CAD) or American Dollars (USD) if you have selected.
In some cases, your credit card company would need to pre-authorize the transaction for you before you can process the transaction online.
If you are still having problems booking through Arctic Adventures website www.adventures.is then please contact our Customer Care Team
We always recommend booking a multi-day tour starting at least one day after arriving in Iceland. If you’re flying in from the US or will be landing early (4-6:30 am) you should be able to join the tour, but some risks would follow (i.e if the flight gets delayed) and could, therefore, miss out on the tour.
Most of the hotels we use during our tours are remotely located and therefore ideal to spot the northern lights. If the forecast is in your favor, then it is more than likely that you will be able to see the magical show put on by the dancing northern lights during your tour with us. Most of the hotels offer a Northern Lights wake-up call up on request if the lights are spotted.
The Northern Lights are a natural phenomenon and therefore we can unfortunately never promise that they will be seen. Their appearance depends upon atmospheric and weather conditions. The best time to see them is between September and March when it’s dark and clear. The sky needs to be as dark as possible, so the best places to see them are well away from city lights (that’s where we are going!).
For more information on the Northern Lights, please have a look at our blog about Northern Lights.
If you are not sure that you have suitable gear for your tour, we offer some necessary items for rent. For most of our multi-day tours, we rent out waterproof jackets and pants as well as hiking boots. You can book these items and more under the selection “Extras” in the booking widget when booking your tour on our website.
If you have already booked the tour and wish to add some rental gear to your booking, you can do so at least 24 hours prior to your tour starting by using our customer portal - My Adventures, or contacting our customer care.
We drive on average around 300 km (186 miles) per day on our multi-day tours. You will be spending approximately 4-5 hours in the car each day. We do of course stop on multiple locations throughout the tour for sightseeing, activities, bathroom breaks and lunch stops.
We do welcome participants of all ages older than the listed minimum age for each tour. We have people of ages ranging from 8-99 years joining our multi-day tours. Our average group usually consists of participants between the age 20-55 years. We do get a lot of solo travellers joining our tours, as well as families and friends.
If you have difficulties participating in any of the activities included in the tour, for example, a glacier activity, you are more than welcome to skip it. You can explore your surroundings in the meantime or wait elsewhere. Our guide should be able to drop you off at a nearby place where there are some services available.
For multi-day tours, each participant is allowed to bring a small backpack and 1 piece of luggage weighing a maximum of 20 kg (44 lbs). If you have more or heavier luggage with you, you will need to book storage for the surplus luggage before you arrive, there is a small fee for using this facility. Luggage storage in Reykjavík can be added during the booking process of your order in the extras section.
* The combined dimensions of each bag must not exceed 158 cm (62 in).
Breakfast is included at all the hotels we stay in during the tour. The breakfast will be a typical breakfast buffet, offering bread, toppings, cereal, yogurt, fruits, coffee, and tea etc.
Your guide will also find a good place for the group to eat lunch. We always try to choose places that have a wide selection of dishes on the menu, so there will be options available for everyone. The dinner is usually at the hotels we stay at for the night.
If your tour includes accommodation, breakfast is always included during the tour at the hotel/guesthouse restaurant.
Meals and beverages are otherwise not included on your tour. (Unless it’s specifically stated in the description of the tour)
On our multi-day tours, we will be making stops at restaurants and convenience stores where you will be able to purchase all necessities. Cash is not necessary, as credit cards are almost always accepted. Having a small amount of cash doesn’t hurt though.
A single supplement is available if you want to have your own room, but you are not required to pay a single supplement. If you are a single traveler and do not wish to book a single room, you’ll be roomed with another traveler of the same gender.
When booking with Arctic Adventures, you are guaranteed an accommodation at a nice country hotel and/or a guesthouse. The hotels we have partnered up with are all of the same standard and offer nice rooms with made-up beds. The rooms come with private or shared bathrooms, depending on your booking. The standard room is a twin room but it’s possible to request a double room or a triple room, with no extra charge.
If you are traveling solo, you will have to add the single room fee if you wish to have a single room.
All hotels have free Wi-Fi. Towels, a hairdryer and a kettle are accessible at all of the hotels. Hotel breakfast is included!
Our multi-day tours are operated in a minibus which will give you a small group experience and a better connection with the guide.
Accommodation is included during your multi-day tour which is often booked far in advance. By booking with us, you don’t have to worry about finding an accommodation during the time of the tour. Staying overnight in the countryside gives you the opportunity to explore Iceland further and experience places that you would normally not be able to on a one day tour. Note that Adventure packages do not include accommodation.
You’ll have an English speaking licensed adventure guide throughout the tour that will be able to tell you about everything you will see along the way and knows where the best locations to stop by are to give you the absolute best experience.