FAQs
If we arrive in Iceland on the same date as we booked our tour, could we miss out on it?
We always recommend booking a multi-day tour starting at least one day after arriving in Iceland. If you’re flying in from the US or will be landing early (4-6:30 am) you should be able to join the tour, but some risks would follow (i.e if the flight gets delayed) and could, therefore, miss out on the tour.
Will I see the Northern Lights on a multi-day tour?
You can look for them on multi-day tours departing from September to April, with first sightings sometimes in late August, but like any natural phenomenon, the Northern Lights in Iceland can’t be guaranteed. Sightings depend on atmospheric and weather conditions, and the darker and clearer the sky, the better your chances. Most hotels we use on multi-day tours are in remote areas away from city lights, and most offer a Northern Lights wake-up call on request. For the best odds, the 5-Day South Coast & Northern Lights Tour includes two dedicated Northern Lights tours, one by boat from Reykjavík and one by minibus in the countryside.
I'm not sure I have all suitable gear, do you offer any for rent?
If you are not sure that you have suitable gear for your tour, we offer some necessary items for rent. For most of our multi-day tours, we rent out waterproof jackets and pants as well as hiking boots. You can book these items and more under the selection “Extras” in the booking widget when booking your tour on our website.
If you have already booked the tour and wish to add some rental gear to your booking, you can do so at least 24 hours prior to your tour starting by using our customer portal - My Adventures, or contacting our customer care.
What should I do if I'm having trouble with payment while booking my tour?
If you're having trouble booking your tour, please note that we accept payments in Canadian Dollars (CAD), American Dollars (USD), British Pounds (GBP), Euros (EUR), and Icelandic Króna (ISK). Start by checking with your credit card provider to ensure they allow payments in your selected currency.
Sometimes, your credit card company may need to pre-authorize the transaction before you can complete your booking online.
If you're still facing issues while trying to book through our website, please reach out to our Customer Care Team. We’re here to help you!
What will the average driving per day be?
We drive on average around 300 km (186 miles) per day on our multi-day tours. You will be spending approximately 4-5 hours in the car each day. We do of course stop on multiple locations throughout the tour for sightseeing, activities, bathroom breaks and lunch stops.
Who can join a multi-day tour?
Everyone at or above the tour’s minimum age is welcome, and you’ll find that age in the Tour Snapshot on each tour page. Most travelers in a typical group are between 20 and 55, and many solo travelers join our tours, as well as families and friends.
If you can’t or would rather not join one of the included activities, such as a glacier activity, you’re welcome to skip it. You can explore the area in the meantime, and your guide can usually drop you off at a nearby place with services.
What is my luggage allowance on a multi-day tour?
For multi-day tours, each participant is allowed to bring a small backpack and 1 piece of luggage weighing a maximum of 20 kg (44 lbs). If you have more or heavier luggage with you, you will need to book storage for the surplus luggage before you arrive, there is a small fee for using this facility. Luggage storage in Reykjavík can be added during the booking process of your order in the extras section.
* The combined dimensions of each bag must not exceed 158 cm (62 in).
Which type of meal options are available for me on the tour?
Breakfast is included at all the hotels we stay in during the tour. The breakfast will be a typical breakfast buffet, offering bread, toppings, cereal, yogurt, fruits, coffee, and tea etc.
Your guide will also find a good place for the group to eat lunch. We always try to choose places that have a wide selection of dishes on the menu, so there will be options available for everyone. The dinner is usually at the hotels we stay at for the night.
Are meals included in the tour?
If your tour includes accommodation, breakfast is always included during the tour at the hotel/guesthouse restaurant.
Meals and beverages are otherwise not included on your tour. (Unless it’s specifically stated in the description of the tour)
On our multi-day tours, we will be making stops at restaurants and convenience stores where you will be able to purchase all necessities. Cash is not necessary, as credit cards are almost always accepted. Having a small amount of cash doesn’t hurt though.
I'm a solo traveller, is there a single supplement?
A single supplement is available if you want to have your own room, but you are not required to pay a single supplement. If you are a single traveler and do not wish to book a single room, you’ll be roomed with another traveler of the same gender.
What kind of rooms can be expected when booking the multi-day tour with Arctic Adventures?
When booking with Arctic Adventures, you are guaranteed an accommodation at a nice country hotel and/or a guesthouse. The hotels we have partnered up with are all of the same standard and offer nice rooms with made-up beds and private bathrooms. The standard room is a twin room but it’s possible to request a double room or a triple room, with no extra charge.
If you are traveling solo, you will have to add the single room fee if you wish to have a single room.
All hotels have free Wi-Fi. Towels, a hairdryer and a kettle are accessible at all of the hotels. Hotel breakfast is included!
What are the main advantages of booking a multi-day tour with Arctic Adventures?
Can The Guide Advise if I am Eligible For Rescheduling the Tour and/or a Refund?
No, our guides are not able to provide information on these matters, but our team will be happy to assist you. We kindly ask that you reach out to our customer care team regarding any questions or concerns.
What is the cancellation policy for multi-day tours?
Most guided multi-day tours can be canceled free of charge up to 24 hours before departure, and cancellations with less notice are non-refundable. Trekking and self-drive tours follow different terms: a full refund with more than 14 days’ notice, 50% with less than 14 days, and no refund with less than 48 hours. To cancel, use the My Adventures portal. If the portal isn’t accessible, send a written cancellation through our customer contact form, signed by the lead traveler. See the full cancellation policy for private tours and Non-Refundable rates.