The first step is to make sure your credit card provider allows you to make payments in Canadian Dollars (CAD) or American Dollars (USD) if you have selected.
In some cases, your credit card company would need to pre-authorize the transaction for you before you can process the transaction online.
If you are still having problems booking through Arctic Adventures website www.adventures.is then please contact our Customer Care Team
The Northern Lights are natural phenomena and we unfortunately cannot promise you will see them. Their appearance depends upon atmospheric and weather conditions.
For more information on the Northen Lights, please have a look at our Northern Lights information.
Unfortunately, there isn’t just one simple answer to this question.
There isn’t just one single setting for your camera that ensures great photos. But if you have manual options, you are probably best served with experimenting with various combinations of ISO, aperture, and exposure settings. As a rule of thumb, ISO setting between 800 and 3200, aperture between f/2.8 and f/5.6, and shutter speed at between 15 seconds and 30 seconds have proven effective.
A good thing to keep in mind, ISO setting between 800 and 3200, aperture between f/2.8 and f/5.6, and shutter speed between 15 seconds and 30 seconds have given great results.
Different combinations may give very different results. Higher ISO setting will allow you to capture faster exposures, but the downside to this might be for example grainier images.
If the shutter speed is above 15 seconds it will result in a slight star movement.
Wider angle lenses are usually more versatile in low light settings, but longer lenses give you different options for compositions. Make sure that you remove all lens filters, as they may distort images. You will probably get the best results with manual setting for infinite focal length
A refund is not available if the northern lights tour goes ahead and no northern lights are seen but we do offer you the chance to join a Northern Lights Minibus tour free of charge.
Please contact our Customer care to re-book your tour.
When Northern Lights tours are cancelled it’s usually due to unfavourable weather conditions.
In that case, your options will be to:
1. Reschedule for another day.
2. Find another tour to do and use the deposit for it.
3. Get fully refunded.
Please contact our Customer Care to re-book your tour.
Like you might have heard, the northern lights are a pretty difficult thing to predict. You can check en.vedur.is to see the forecast and if the level is high and the skies are clear then it’s very likely that the tour is going. We do update our website’s tour departure sheet with the information at 17:00 pm the latest. If the tour is cancelled, you will receive an email from us.
If we think there is no chance at all of seeing the lights we will cancel the tour. We don’t want to bring you out and disappoint if there is no chance to see the lights.
Yes, the guide will take a photo of you with the northern lights behind you. These can be single or group photo’s and free of charge.
The Northern Lights season is said to be from late August until mid-April. However, if you want to increase your chances of seeing them, it is best to wait until the clear winter months of mid-September until March.
If luck and weather are on your side, then you will be able to see the Aurora Borealis above the inviting streets of Reykjavik. Whether you see the lights or not are dependant on two different factors. The first being the weather. If the sky is clear, no clouds, then you are halfway there to seeing the astonishing spectacle that is the Northern Lights (although light pollution can sometimes be a problem). Increased solar activity is the second half so, if these two merge together you may well be able to see the Northern Lights from Reykjavik.