Northern Lights - FAQ

The first step is to make sure your credit card provider allows you to make payments in Canadian Dollars (CAD) or American Dollars (USD) if you have selected these currencies.

In some cases, your credit card company would need to pre-authorize the transaction for you before you can process the transaction online.

If you are still having problems booking through the Arctic Adventures website (www.adventures.is) then please contact our Customer Care Team.

The Northern Lights are natural phenomena and we unfortunately cannot promise you will see them on our tours. Their appearance depends upon atmospheric and weather conditions, which are factors entirely out of our control.

For more information on the Northern Lights, please have a look at our Northern Lights information.

Unfortunately, there isn’t just one simple answer to this question.

Your camera doesn't have a single setting that will guarantee excellent pictures.  But if you have manual controls, playing with different mixtures of ISO, aperture, and exposure settings is usually preferable. As a general rule, ISO settings of 800 to 3200, f/2.8 to f/5.6, and shutter speeds of 15 to 30 seconds have been found to be successful.

Keep in mind that ISO settings between 800 and 3200, f/2.8 and f/5.6, and shutter speeds between 15 and 30 seconds have produced excellent results.

Results from various combinations can vary greatly. You can take faster exposures with a higher ISO setting, but the photographs can turn up grainier as a result. 

If the shutter speed is above 15 seconds it will result in a slight star movement.

In low-light situations, wider-angle lenses are typically more adaptable, while longer lenses provide you with more compositional alternatives. Make sure to take off any lens filters because they could cause image distortion. Most likely, using a manual setting for infinite focal length will get the greatest results. 

For more tips, read our blog on photographing the Northern Lights.

Since the spectacle of the Northern Lights is very much weather-dependent, if no aurora is seen, you’ll have unlimited re-tries valid for up to 3 years. That’s right, you’ll be able to re-join the chase of Northern Lights until it’s a successful one! 

What to do in this case? Our Customer Care is ready to help you and book your next re-try.

Please keep in mind that refunds are not issued when a tour takes place but no Northern Lights are seen. During a re-try, the tour is operated on a minibus.

When Northern Lights tours are cancelled it’s usually due to unfavourable weather conditions.

In that case, your options will be to:

1. Reschedule for another day.

2. Find another tour to embark on and use the deposit for it.

3. Get fully refunded.

Please contact our Customer Care team to re-book your tour.

The Northern Lights are a pretty difficult thing to predict. You can check the Icelandic Meteorological Office website to see the forecast - if the level is high and the skies are clear then it’s very likely that the tour is going ahead. We do update our website’s tour departure sheet with the information at 17:00 at the latest. If the tour is canceled, you will receive an email from us notifying you.

If we think there is no chance at all of seeing the lights, we will cancel the tour. We don’t want to bring you out and disappoint you if there will definitely be no aurora activity.

Yes, the guide will take a photo of you with the Northern Lights behind you. These can be single or group photos and are free of charge.

The Northern Lights season is said to be from late August until mid-April. However, if you want to increase your chances of seeing them, it is best to wait until the colder winter months, from mid-September until March.

If luck and weather are on your side, then you will be able to see the aurora borealis above the inviting streets of Reykjavik. Whether you see the lights or not depends on two unique factors. The first is the weather: If the sky is clear, with no clouds, then you are halfway to seeing the astonishing spectacle that is the Northern Lights (although light pollution can sometimes be a problem). Increased solar activity is the second factor, so if these two are both favorable at the same time you may well be able to see the Northern Lights from Reykjavik.

Since it’ll be nighttime and winter when you chase the Northern Lights, it’s important to dress warmly! Be sure to dress in comfortable layers. Take an undershirt, a fleece sweater, and a jacket to go over everything. Don’t forget thermal underwear or leggings too!

The cost will really depend on the tour. Our basic Northern Lights tour in a minivan starts from 9.990 ISK. Upgrade to a Super Jeep for just 18.990 ISK more! Combo Tours and Multi-Day Tours are also priced at the best value possible.