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FREQUENTLY ASKED QUESTIONS

About Arctic Adventures Tours

How is it best to be ready for a pick-up for a tour with Arctic Adventures?

This is a great question. We would like to ask all participants to be ready from the start of the pick-up time as you could be our first pick-up.
Please be at your assigned pick-up location from the start time of your pick-up and wait for your guide to arrive.

Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

View our pick-up locations in Reykjavík.

Can I drink alcohol before or during Arctic Adventures tours?

Before and during activities on the multi-day tours consumption of alcohol is prohibited. If we suspect that a participant is intoxicated, we will prohibit them from joining the activity.

After the activities of the day are finished, you are welcome to have a drink and relax.

Do you offer any family friendly tours, for younger children?

Yes, we do. Langjökull Ice Cave is a magical experience, the tour has no minimum age and is a wonderful option for the whole family. Whale Watching with our partner company Special Tours, has been a favorite with families traveling with young children, these guys have a great success rate in seeing whales (upwards of 98% in the summer time). Another option would be the Landmannalaugar Safari on this tour you get to explore parts of the Icelandic highlands and bathe in natural hot springs (the hot spring part is particularly popular with the kids:)). Most of our jeep tours are also suitable for children over the age of 6 years old. If you would like a nice and relaxing experience we would also recommend the Golden Circle & Secret Lagoon tour.

Do I need an insurance before going on an Arctic Adventures trip?

We recommend that you have personal health insurance coverage when participating in any adventure activities in Iceland, we actually recommend that whenever and whereever you travel you take out a good travel insurance, as world travelers ourselves it has saved us money and aggravation many times.

Can the itinerary for the tour change?

Your safety is our number one priority! Keeping this in mind, Arctic Adventures reserves the right to adjust the itinerary and/or take different routes depending on conditions. Please read more information in our cancellation policy.

Is there a guide on each Arctic Adventures tour?

Yes, there is a specially trained and certified guide on each of our tours. The only exception to this is for our self-drive tours.

All of our tours are guided in English.

How do I get to Reykjavik from Keflavík International Airport?

The drive from KEF airport to Reykjavik takes around 45 minutes. If your flight is delayed, please call our customer service team to go over what options you may have.

These are the two most common ways to get from the airport to Reykjavik city:

Airport Shuttle

The cheapest and most convenient way of getting to and from Keflavik International Airport. The shuttle drops you off at the BSI Bus Terminal downtown or takes you all the way to your hotel or the closest drop off location. If you’re arriving on the same day as your tour departures we highly recommend to pick BSI Bus terminal as your pick up location.

Book your airport transfer in Iceland.

Taxi

The quickest way to get to Reykjavik city is by a taxi. The taxis can drop you off at any of our pick-up locations. Taking a taxi is tho always more expensive than the airport shuttle.  


For further information about getting to and from Keflavík International Airport.

How is the weather/climate in Iceland?

There is a saying in Iceland, if you don’t like the weather just wait 5 minutes. This might sound like a joke but is strangely true! Thanks to the beloved Gulf Stream, our country enjoys a cool, temperate maritime climate, this means refreshing summers and fairly mild winters. So basically, Iceland maintains a surprisingly moderate temperature all year around. For further information about the weather in Iceland and how to dress for it.

If your tour includes a glacier activity it’s very important to dress appropriately. Dress in 3 or 4 upper layers such as a light t-shirt (preferably wool) next to the skin, then a fleece or heavy wool garment, topped off with a waterproof windbreaker. Jeans are not recommended for our trips as they become very heavy, cold and uncomfortable to wear when they get wet. Lightweight hiking pants, track pants or long cotton pants are best and then wind/waterproof pants over. We also recommend using sunglasses and sunscreen even if it is cloudy due to the high UV and sunlight reflection from the glacier.

You will need sturdy hiking boots that fit crampons for the glacier hiking tours.

What is tipping like in Iceland?

Tipping is not a requirement in Iceland although it is permitted and is well received in most cases.

How is internet access like in Iceland?

Iceland is a very high-tech country and we actually have one of the highest rates of Internet usage in the world. Many restaurants and cafés, especially in Reykjavik, have free Wi-Fi access, so if you have a laptop, a tablet or a smartphone you can get Internet access almost anywhere. All of our vehicles have free Wi-Fi.

What type of power outlets are used in Iceland? Do I need to bring an adapter?

The standard in Iceland is 230V and 50Hz and we use F-type power sockets and plugs, so you might have to bring an adaptor if you are visiting from UK, USA, Canada or other countries using a different voltage, Hz or plugs.

Should I bring mosquito repellent when traveling to Iceland?

Here is the plus side to a cold country like Iceland. No dangerous insects survive here! Iceland has about three areas where some mosquitoes have now settled but nothing you will have to worry about on our tours. So, to sum it up, no you will not need any repellant.