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Frequently asked questions

How is it best to be ready for a pick-up for a tour with Arctic Adventures?

This is a great question. We ask all participants to be ready from the start of the pickup time indicated. This is because you may well be the first pick up of the day. Please be at your assigned location at the start time that you chose when booking the tour.

Here you should wait for your guide.

Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

View our pick-up locations in Reykjavík.

Can I drink alcohol before or during Arctic Adventures tours?

Before and during activities on the multi-day tours consumption of alcohol is prohibited. If we suspect that a participant is intoxicated, we will prohibit them from joining the activity.

After the activities of the day are finished, you are welcome to have a drink and relax.

Do you offer any family friendly tours, for younger children?

Yes, we do. Langjökull Ice Cave is a magical experience, the tour has no minimum age and is a wonderful option for the whole family. Whale Watching with our partner company Special Tours, has been a favourite with families traveling with young children, these guys have a great success rate in seeing whales (upwards of 98% in the summer time).

Another option would be the Landmannalaugar Safari on this tour you get to explore parts of the Icelandic highlands and bathe in natural hot springs. Most of our jeep tours are also suitable for children over the age of 6 years old. If you would like a nice and relaxing experience we would also recommend the Golden Circle & Secret Lagoon tour.

Can the itinerary for the tour change?

Your safety is our number one priority! Keeping this in mind, Arctic Adventures reserves the right to adjust the itinerary and/or take different routes depending on conditions. Please read more information in our cancellation policy.

Is there a guide on each Arctic Adventures tour?

Yes, there is a specially trained and certified guide on each of our tours. The only exception to this is for our self-drive tours.

All of our tours are guided in English.

How do I get to Reykjavik from Keflavík International Airport?

The drive from KEF airport to Reykjavik takes around 45 minutes. If your flight is delayed, please call our customer service team to go over what options you may have.

These are the two most common ways to get from the airport to Reykjavik city:

Airport Shuttle

The cheapest and most convenient way of getting to and from Keflavik International Airport. The shuttle drops you off at the BSI Bus Terminal downtown or takes you all the way to your hotel or the closest drop off location. If you’re arriving on the same day as your tour departures we highly recommend to pick BSI Bus terminal as your pick up location.

Book your airport transfer in Iceland.

Taxi

The quickest way to get to Reykjavik city is by a taxi. The taxis can drop you off at any of our pick-up locations. Taking a taxi is always more expensive than the airport shuttle.  

For further information about getting to and from Keflavík International Airport.

How is the weather/climate in Iceland?

There is a saying in Iceland, if you don’t like the weather just wait 5 minutes. This might sound like a joke but it is strangely true! Thanks to the beloved Gulf Stream, our country enjoys a cool, temperate maritime climate, this means refreshing summers and fairly mild winters. So basically, Iceland maintains a surprisingly moderate temperature all year around. For further information about the weather in Iceland and how to dress for it.

If your tour includes a glacier activity it’s very important to dress appropriately. Dress in 3 or 4 upper layers such as a light t-shirt (preferably wool) next to the skin, then a fleece or heavy wool garment, topped off with a waterproof windbreaker. Jeans are not recommended for our trips as they become very heavy, cold and uncomfortable to wear when they get wet. Lightweight hiking pants, track pants or long cotton pants are best and then wind/waterproof pants over. We also recommend using sunglasses and sunscreen even if it is cloudy due to the high UV and sunlight reflection from the glacier.

You will need sturdy hiking boots that fit crampons for the glacier hiking tours.

What is tipping like in Iceland?

Tipping is not a requirement in Iceland although it is permitted and is well received in most cases.

What is internet access like in Iceland?

Iceland is a very high-tech country and we actually have one of the highest rates of Internet usage in the world. Many restaurants and cafés, especially in Reykjavik, have free Wi-Fi access, so if you have a laptop, a tablet or a smartphone you can get Internet access almost anywhere. All of our vehicles also have free Wi-Fi.

What type of power outlets are used in Iceland? Do I need to bring an adapter?

The standard in Iceland is 230V and 50Hz and we use F-type power sockets and plugs, so you might have to bring an adaptor if you are visiting from UK, USA, Canada or other countries using a different voltage, Hz or plugs.

Should I bring mosquito repellent when traveling to Iceland?

Here is the plus side to a cold country like Iceland. No dangerous insects survive here! Iceland has about three areas where some mosquitoes have now settled but nothing you will have to worry about on our tours. So, to sum it up, no you will not need any repellant!

How are the tours rated in terms of difficulty?

Our tours are split into four different categories that help participants to understand what to expect from the tour. The categories are Easy, Moderate, Challenging and Demanding. Each tour is rated making it easier to find tours that suit you.

For further information about the difficulty ratings and descriptions.

 

What is it like to drive in Iceland?

Driving in Iceland can be tricky for two different reasons. The first being the weather conditions, especially in the winter months. The second reason is that if you’re not experienced in driving in conditions such as ice and snow then it could become dangerous.

If you are choosing a self-drive tour or to meet on location then make sure you have checked the driving conditions to make sure it is safe. At road.is you can find all the latest updates about travelling around Iceland. You should still check in the summer months just to make sure there is no storms or other types of weather warnings.

What type of safety can be expected on our tour?

Vehicles are equipped for both summer and winter driving conditions, and drivers are very experienced driving in difficult conditions.

Before starting any of the activities, participants will receive a safety briefing highlighting the safe and proper use of equipment, the role of guides during the trip, and the significant risks and hazards involved in their activity. The safety briefing will also cover potentially foreseeable scenarios that may arise and explain how participants should react in such circumstances. Our guides will also outline their expectations of participants during the trip where needed and address any specific questions or concerns that may arise during this time.

Any medical conditions or personal health concerns that may jeopardize your well-being or affect your ability to meet the physical demands of the trip must be clearly communicated to the trip leader before the tour start. Any medications you may require for minor medical conditions (asthma inhalers, etc.), should be kept close and you should bring it with you on the trip if possible. It is important that you notify your guide about such medications and their whereabouts before setting off.

Do I need any insurance before going on an Arctic Adventures tour?

As with any and all world travel, we strongly recommend having travel insurances that can provide cover if you need to cancel your travel reservation with short notice. We also recommend that you have personal health insurance coverage when participating in any adventure activities in Iceland.

Useful numbers and services

Emergency number 112

Police 444-1000

Medical assistance 1770

Dental Emergency 575-0505

General Information 1819

Weather forecast www.en.vedur.is

Road conditions www.road.is