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Frequently asked questions

How is it best to be ready for a pick-up for a tour with Arctic Adventures?

This is a great question. We would like to ask all participants to be ready from the start of the pick-up time as you could be our first pick-up.
Please be at your assigned pick-up location from the start time of your pick-up and wait for your guide to arrive.

Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

View our pick-up locations in Reykjavík.

Can I drink alcohol before or during Arctic Adventures tours?

No, absolutely not. Due to safety reasons, it is strictly prohibited. If we suspect that participants are intoxicated we will prohibit them from joining the tour.

Do you offer any family friendly tours, for younger children?

Yes, we do. Langjökull Ice Cave is a magical experience, the tour has no minimum age and is a wonderful option for the whole family. Whale Watching with our partner company Special Tours, has been a favorite with families traveling with young children, these guys have a great success rate in seeing whales (upwards of 98% in the summer time). Another option would be the Landmannalaugar Safari on this tour you get to explore parts of the Icelandic highlands and bathe in natural hot springs (the hot spring part is particularly popular with the kids:)). Most of our jeep tours are also suitable for children over the age of 6 years old. If you would like a nice and relaxing experience we would also recommend the Golden Circle & Secret Lagoon tour.

Do I need an insurance before going on an Arctic Adventures trip?

We recommend that you have personal health insurance coverage when participating in any adventure activities in Iceland, we actually recommend that whenever and whereever you travel you take out a good travel insurance, as world travelers ourselves it has saved us money and aggravation many times.

What is a safety briefing?

Before starting any of our more technical trips, participants will receive a safety briefing highlighting the safe and proper use of equipment, the role of guides during the trip, and the significant risks and hazards involved in their particular trip. The safety briefing will also cover potentially foreseeable scenarios that may arise and explain how participants should react in such circumstances. Our guides will also outline their expectations of participants during the trip where needed and address any specific questions or concerns that may arise during this time.

Any medical conditions or personal health concerns that may jeopardize your well-being or affect your ability to meet the physical demands of the trip must be clearly communicated to the trip leader before the tour start. Any medications you may require for minor medical conditions (asthma inhalers, etc.), should be kept close and you should bring it with you on the trip if possible. It is important that you notify your guide about such medications and their whereabouts before setting off.

Last we would like to underline how important it is to dress according to instructions of the tour and the weather of the day. Always read the “what to bring” very well.

Can the itinerary for the tour change?

Your safety is our number one priority! Keeping this in mind, Arctic Adventures reserves the right to adjust the itinerary and/or take different routesdepending on conditions. Please read more information in our cancellation policy.