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Available positions at Arctic Adventures

Want to work with us?

Would you like to work with us?

We are always looking for talented people to join our great Arctic Adventures family.
The Arctic family has been growing and expanding throughout the years. Currently, Arctic Adventures contains seven sub-branches – Trek, Glacier Guides, Dive Silfra, Arctic Rafting, Viking Rafting, Snowmobile.is and Arctic Sea Tours.

The employees of the Arctic Adventures family have always been key to the company ‘s success. We have around 260 from all over the world.

Arctic Adventures places great emphasis on professional recruiting, searching for people with particular skills, educational qualifications, attitudes and values.

Our employees must be ready to take on challenging but exciting tasks. At Arctic Adventures we have an excellent group of employees who have a passion for their work, clear goals and respect for each other and our customers.

If you want to work in an environment that is passionate about nature and outdoor tourism as well as having total respect for nature, then please complete the application form below.

How to apply?

All applications go through our application system and therefore it is important that all required fields are properly completed. We recommend that a CV and other appropriate documents are sent with your application.

All applications for specially advertised positions will be answered when the position has been filled.

Applications are kept for 6 months, after that time they will be deleted. If you wish to delete your application before that time, please contact us.

Contact

 

All applications are treated confidentially. We look forward to receiving your application!

Available positions in Icelandic

Almenn umsókn

Við erum alltaf að leita að metnaðarsömu fólki til að bæta í fjölskyldu okkar hjá Arctic Adventures. Starfsfólk Arctic Adventures er lykilinn að velgengni félagsins. Við erum nú um 260 talsins frá öllum heimshornum.

Starfsmenn okkar verða að vera tilbúnir til að takast á við krefjandi en spennandi verkefni. Hjá Arctic Adventures höfum við framúrskarandi hóp starfsmanna sem hefur ástríðu fyrir störfum sínum, skýr markmið og bera virðingu fyrir viðskiptavinum okkar.

Ef þú vilt vinna í umhverfi sem hefur ástríðu fyrir náttúru og ferðamennsku skaltu endilega fylla út umsóknareyðublað hér að neðan.
Allar umsóknir eru meðhöndlaðar sem trúnaðarmál, þeim verður öllum svarað, en annars haldið í 6 mánuði, nema umsækjandi óski eftir öðru. Við hlökkum til að fá þína umsókn!

Available positions in English

General application

We are always looking for talented people to join our great Arctic Adventures family. The employees of the Arctic Adventures family have always been key to the company ‘s success. Arctic Adventures places great emphasis on professional recruiting, searching for people who are ready to take on challenging but exciting tasks. At Arctic Adventures we have an excellent group of employees who have a passion for their work, clear goals and respect for each other and our customers.

If you want to work in an environment that is passionate about nature and outdoor tourism as well as having total respect for nature, then please complete the application form below.

Applications are kept for 6 months, after that time they will be deleted. If you wish to delete your application before that time, please contact us. All applications are treated confidentially.

We look forward to receiving your application!

Customer service agent - Email and call center


Application deadline: 28.10.2018


Arctic Adventures is looking for a skilled problem solver to join its team as a Customer Service Agent. We need an enthusiastic, organized and friendly individual who can listen to and solve customer service issues and offer exceptional service to our customers.
The representative must have a good product knowledge and will be well-trained in order to offer quick and accurate assistance to our customers. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company's reputation for high-quality service.
The agent will work on flexible shifts and rely on instructions and pre-established guidelines to perform the functions of the job and report to managers. The target is to ensure excellent service and maintain high customer satisfaction.


Skills & requirements
  • Proficiency in English. Other language skills highly recommended
  • Ability to remain professional and courteous with customers at all times
  • Excellent verbal and written communication skills
  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Basic computer skills and excellent phone disposition
  • Ability to multi-task, prioritize and manage time effectively
  • Experience in providing customer service support
  • Customer service orientation
  • The ability to maintain calm under pressure
  • Work well in a team, be flexible and confident
  • Good problem-solving skills
Responsibilities: 
  • Answer incoming customer calls and messages through other channels regarding booking issues, product problems, service questions and general client concerns in a promptly manner
  • Maintain a high level of professionalism with clients
  • Stay updated on product knowledge and be informed of any changes in the company’s policies and product line.
  • Impact the company’s guidelines by problem solving and turning frustrated clients into satisfied customers
  • Make product and service suggestions to meet the customer’s needs
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Sell products and services and update customer information
  • Maintain a positive, empathetic and professional attitude toward customers at all times.

We look forward to receiving your application!

For further information regarding the position, please an send email to: iris@adventures.is

Send application