FAQs
What equipment do you provide for the lava tube caving trip?
We provide you with a headlight and a helmet.
What should I wear on a lava caving tour in Iceland?
Like always in Iceland, it’s best to dress in layers. Warm layers closest to you preferably wool/thermal underwear, pants sweater and on top waterproof outdoor clothing. We also recommend that you wear good hiking boots and gloves. Jeans have proven to be a bad choice.
What should I do if I'm having trouble with payment while booking my tour?
If you're having trouble booking your tour, please note that we accept payments in Canadian Dollars (CAD), American Dollars (USD), British Pounds (GBP), Euros (EUR), and Icelandic Króna (ISK). Start by checking with your credit card provider to ensure they allow payments in your selected currency.
Sometimes, your credit card company may need to pre-authorize the transaction before you can complete your booking online.
If you're still facing issues while trying to book through our website, please reach out to our Customer Care Team. We’re here to help you!
Can The Guide Advise if I am Eligible For Rescheduling the Tour and/or a Refund?
No, our guides are not able to provide information on these matters, but our team will be happy to assist you. We kindly ask that you reach out to our customer care team regarding any questions or concerns.