Arctic Adventures Cancellation Policy

All cancellation fees held by Arctic Adventures are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and Arctic Adventures shall come into existence until Arctic Adventures receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through the My Adventures portal where travelers can manage their bookings. If the customer portal is inaccessible, all cancellations must be delivered in writing via the customer contact form and sent by the lead traveler. Once delivered the amendment and/or cancellation needs to be confirmed by Arctic Adventures before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.

Cancellation fees & charges

Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below.

 As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

Cancellation of Day Tours

 

More than 24 hours’ notice

Full refund* **

Less than 24 hours’ notice

No refund*

     

* Applicable when full payment has been made. In case of deposit payments, the deposit becomes non-refundable in case of delayed payments.

** A service fee of ISK 300 will apply for all refunds of tours that were cancelled due to a customers' request and that were purchased directly through our website from July 10th, 2020. The service fee of ISK 300 will be deducted from the refunded amount.

For all bookings of day tours operated by Arctic Adventures (or any of Arctic Adventures sub-brands), a minimum of 24 hours’ notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given. For the 24-hour policy to be applicable cancellations need to be made and delivered to Arctic Adventures through the My Adventures portal. The 24-hour policy does not honor cancellation requests sent through other channels. If the customer portal is inaccessible, all cancellations must be delivered in writing via the customer contact form and sent by the lead traveler.

For reservations that have a 10% deposit payment (not full payment), in case of delayed payments, the 10% deposit becomes non-refundable if payment is not finalized with more than 14 days before departure.

Extras and rental gear, booked as part of a day tour fall under the terms as stated here above. 

Please note that this only applies to tours operated by Arctic Adventures. Tours operated by trusted partners are subject to the operators‘ cancellation policy. 

Cancellations of Multi-day, Self-Drive, Stopover Packages, Group & Trekking Tours

More than 14 days’ notice

90% refund**

Less than 14 days’ notice

50% refund* **

Less than 48 hours’ notice

No refund

Cancellations with more than 14 days’ notice before trip departure:

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations with less than 14 days’ notice before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

* Delayed Payments on deposit reservations: Arctic Adventures reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. Please note that this only applies if a payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. In case of delayed payments, the 10% deposit becomes non-refundable and the reservation counts as canceled.

** A service fee of ISK 300 will apply for all refunds of tours that were cancelled due to a customers' request and that were purchased directly through our website from July 10th, 2020. The service fee of ISK 300 will be deducted from the refunded amount.

Cancellations with less than 48-hours’ notice before trip departure:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Arctic Adventures will be charged for all costs such as guides, transport etc.

10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.

Extras and rental gear, booked as part of a multi-day tour fall under the terms as stated here above. 

16.2.1. Self Drive tours are not eligible for partial cancellations of included activities and/or passenger count. Complete cancellations follow the terms mentioned here above.

Note: If you’ve booked a multi-day tour with a promo code MULTIDAY15 between March 13 and June 15, 2020, you can cancel your booking up to 72 hours before the tour starts and get a full refund. If you cancel the tour within the 72-hour period before the tour begins, no refund will be issued to the traveler. Otherwise, it will follow the standard terms and conditions. This offer is valid only for the travel period between March 15 and December 31, 2020. (updated: March 24, 2020)

Cancellations of Private & Customized Tours

 

Cancellations of Private & Customized Day Tours (Individuals and Group Bookings)

More than 72  hours’ notice

90% refund*

Less than 72 hours’ notice

No refund

Cancellations of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with more than 72 hours‘ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

* A service fee of ISK 300 will apply for all refunds of tours that were cancelled due to a customers' request and that were purchased directly through our website from July 10th, 2020. The service fee of ISK 300 will be deducted from the refunded amount.

Cancellations of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with less than 72 hours’ notice:

No refund will be given if canceled with less than 72 hours‘ notice, as Arctic Adventures will be charged for all costs such as guides, transport, etc.

Cancellations of Private & Customized Multi-Day Tours (Individual bookings, 1-9 participants)

More than 14  days’ notice

90% refund**

Less than 14 days’ notice

50% refund* **

Less than 72 hours‘ notice

No refund

Cancellations of Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with more than 14 days‘ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations of Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with less than 14 days’ notice:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

* Delayed Payments on deposit reservations: Arctic Adventures reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. Please note that this only applies if a payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. In case of delayed payments, the 10% deposit becomes non-refundable and the reservation counts as cancelled.

** A service fee of ISK 300 will apply for all refunds of tours that were cancelled due to a customers' request and that were purchased directly through our website from July 10th, 2020. The service fee of ISK 300 will be deducted from the refunded amount.

Cancellations Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with less than 72 hours‘ notice:

No refund will be given if canceled with less than 72 hours‘ notice, as Arctic Adventures will be charged for all costs such as guides, transport, accommodation, etc.

Cancellations of Private & Customized Multi-Day Tours (Group bookings, 10+ participants)

More than 8 weeks’ notice

90% refund**

Less than 8 weeks’ notice

50% refund* **

Less than 4 weeks‘ notice

No refund

Cancellations of Private & Customized Multi-day Tours (Group bookings, 10+ participants) made with more than 8 weeks‘ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations of Private & Customized Multi-day Tours (Group bookings, 10+ participants) made with less than 8 weeks’ notice:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

* Delayed Payments on deposit reservations: Arctic Adventures reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. Please note that this only applies if a payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. In case of delayed payments, the 10% deposit becomes non-refundable and the reservation counts as canceled.

** A service fee of ISK 300 will apply for all refunds of tours that were cancelled due to a customers' request and that were purchased directly through our website from July 10th, 2020. The service fee of ISK 300 will be deducted from the refunded amount.

Cancellations of Private & Customized Multi-Day Tours (Group bookings, 10+ participants)  made with less than 4 weeks‘ notice:

No refund will be given if canceled with less than 4 weeks‘ notice, as Arctic Adventures will be charged for all costs such as guides, transport, accommodation etc.

 

Cancellations of Airplane & Helicopter Tours

More than 72 hours’ notice

90% refund*

Less than 72 hours’ notice

50% refund*

Less than 48 hours’ notice

No refund

 

Cancellations made with more than 72 hours’ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations made with less than 72 hours’ notice:

You will be refunded 50% of the total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

* A service fee of ISK 300 will apply for all refunds of tours that were cancelled due to a customers' request and that were purchased directly through our website from July 10th, 2020. The service fee of ISK 300 will be deducted from the refunded amount.

Cancellations made with less than 48 hours’ notice:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Arctic Adventures will be charged for all costs such as guides, transport etc.

 

Please make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Arctic Adventures immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Arctic Adventures cannot be responsible for mistakes in the booking process.

Cancellation of partner tours:

Tours operated by trusted partners, as marked in the booking process, are subject to the partners‘ cancellation terms. The terms will be stated on the ticket after purchase. Information on the terms can also be provided in writing. Please contact Customer Care for further information.