Iceland is open for travel. Check volcano updates here
All cancellation fees held by Arctic Adventures are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and Arctic Adventures shall come into existence until Arctic Adventures receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.
All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through the My Adventures portal where travelers can manage their bookings. If the customer portal is inaccessible, all cancellations must be delivered in writing via the customer contact form and sent by the lead traveler. Once delivered the amendment and/or cancellation needs to be confirmed by Arctic Adventures before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.
16.0. Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below.
As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:
16.1. Cancellations or amendments of Day Tours |
||
|
More than 24 hours’ notice |
Full refund* |
|
|
Less than 24 hours’ notice |
No refund* |
|
For all bookings of day tours operated by Arctic Adventures (or any of Arctic Adventures sub-brands), a minimum of 24 hours’ notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given. For the 24-hour policy to be applicable cancellations need to be made and delivered to Arctic Adventures through the My Adventures portal. The 24-hour policy does not honor cancellation requests sent through other channels. If the customer portal is inaccessible, all cancellations must be delivered in writing via the customer contact form and sent by the lead traveler.
Extras and rental gear, booked as part of a day tour fall under the terms as stated here above.
Please note that this only applies to tours operated by Arctic Adventures. Tours operated by trusted partners are subject to the operators‘ cancellation policy.
16.2. Cancellations or amendments of Multi-day, Self-Drive, Group & Trekking Tours |
|
|
More than 14 days’ notice |
100% refund |
|
Less than 14 days’ notice |
50% refund* |
|
Less than 48 hours notice |
No refund |
Cancellations or amendments with more than 14 days' notice before trip departure:
You will be refunded 100% of the total tour price.
Cancellations or amendments with less than 14 days’ notice before trip departure:
You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.
Cancellations or amendments with less than 48-hours’ notice before trip departure:
No refund will be given if tours are canceled or if amendments are made with less than 48 hours’ notice, as Arctic Adventures will be charged for all costs such as guides, transport, etc.
Extras and rental gear, booked as part of a multi-day tour fall under the terms as stated here above.
16.2.1. Self Drive tours are not eligible for partial cancellations of included activities and/or passenger count. Complete cancellations follow the terms mentioned here above.
|
16.3.1. Cancellations of Private & Customized Day Tours (Individuals and Group Bookings) |
|
|
More than 72 hours’ notice |
90% refund |
|
Less than 72 hours’ notice |
No refund |
Cancellations or amendments of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with more than 72 hours‘ notice (prior to departure):
You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations or amendments of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with less than 72 hours’ notice:
No refund will be given if tours are canceled or if amendments are made with less than 72 hours‘ notice, as Arctic Adventures will be charged for all costs such as guides, transport, etc.
|
16.3.2. Cancellations or amendments of Private & Customized Multi-Day Tours (Individual bookings, 1-9 participants) |
|
|
More than 14 days’ notice |
90% refund |
|
Less than 14 days’ notice |
50% refund* |
|
Less than 72 hours‘ notice |
No refund |
Cancellations or amendments of Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with more than 14 days‘ notice (prior to departure):
You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations or amendments of Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with less than 14 days’ notice:
You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.
Cancellations or amendments Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with less than 72 hours‘ notice:
No refund will be given if tours are canceled or if amendments are made with less than 72 hours‘ notice, as Arctic Adventures will be charged for all costs such as guides, transport, accommodation, etc.
|
16.3.3. Cancellations or amendments of Private & Customized Multi-Day Tours (Group bookings, 10+ participants) |
|
|
More than 8 weeks’ notice |
90% refund |
|
Less than 8 weeks’ notice |
50% refund* |
|
Less than 4 weeks‘ notice |
No refund |
You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations or amendments of Private & Customized Multi-day Tours (Group bookings, 10+ participants) made with less than 8 weeks’ notice:
You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.
Cancellations or amendments of Private & Customized Multi-Day Tours (Group bookings, 10+ participants) made with less than 4 weeks‘ notice:
No refund will be given if tours are canceled or if amendments are made with less than 4 weeks‘ notice, as Arctic Adventures will be charged for all costs such as guides, transport, accommodation etc.
|
16.4. Cancellations or amendments of Airplane & Helicopter Tours |
|
|
More than 72 hours’ notice |
90% refund |
|
Less than 72 hours’ notice |
50% refund |
|
Less than 48 hours’ notice |
No refund |
Cancellations or amendments made with more than 72 hours’ notice (prior to departure):
You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations or amendments made with less than 72 hours’ notice:
You will be refunded 50% of the total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.
Cancellations or amendments made with less than 48 hours’ notice:
No refund will be given if tours are canceled or if amendments are made with less than 48 hours’ notice, as Arctic Adventures will be charged for all costs such as guides, transport, etc.
16.5. Please make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Arctic Adventures immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Arctic Adventures cannot be responsible for mistakes in the booking process.
16.6.1. Tours operated by trusted partners, as marked in the booking process, are subject to the partners‘ cancellation terms. The terms will be stated on the ticket after purchase. Information on the terms can also be provided in writing. Please contact Customer Care for further information. These cancellation policies apply during COVID-19 times as well.