Magical Auroras

This is a great question. We would like to ask all participants to be ready from the start of the pick-up time as you could be our first pick-up.
Please be at your assigned pick-up location from the start time of your pick-up and wait for your guide to arrive.

Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

View our pick-up locations in Reykjavík.

Before and during activities on the multi-day tours consumption of alcohol is prohibited. If we suspect that a participant is intoxicated, we will prohibit them from joining the activity.

After the activities of the day are finished, you are welcome to have a drink and relax.

Yes, we do. Langjökull Ice Cave is a magical experience, the tour has no minimum age and is a wonderful option for the whole family. Whale Watching with our partner company Special Tours, has been a favorite with families traveling with young children, these guys have a great success rate in seeing whales (upwards of 98% in the summer time). Another option would be the Landmannalaugar Safari on this tour you get to explore parts of the Icelandic highlands and bathe in natural hot springs (the hot spring part is particularly popular with the kids:)). Most of our jeep tours are also suitable for children over the age of 6 years old. If you would like a nice and relaxing experience we would also recommend the Golden Circle & Secret Lagoon tour.

We recommend that you have personal health insurance coverage when participating in any adventure activities in Iceland, we actually recommend that whenever and whereever you travel you take out a good travel insurance, as world travelers ourselves it has saved us money and aggravation many times.

Your safety is our number one priority! Keeping this in mind, Arctic Adventures reserves the right to adjust the itinerary and/or take different routes depending on conditions. Please read more information in our cancellation policy.

Yes, there is a specially trained and certified guide on each of our tours. The only exception to this is for our self-drive tours.

All of our tours are guided in English.

The drive from KEF airport to Reykjavik takes around 45 minutes. If your flight is delayed, please call our customer service team to go over what options you may have.

These are the two most common ways to get from the airport to Reykjavik city:

Airport Shuttle

The cheapest and most convenient way of getting to and from Keflavik International Airport. The shuttle drops you off at the BSI Bus Terminal downtown or takes you all the way to your hotel or the closest drop off location. If you’re arriving on the same day as your tour departures we highly recommend to pick BSI Bus terminal as your pick up location.

Book your airport transfer in Iceland.

Taxi

The quickest way to get to Reykjavik city is by a taxi. The taxis can drop you off at any of our pick-up locations. Taking a taxi is tho always more expensive than the airport shuttle.  

For further information about getting to and from Keflavík International Airport.

There is a saying in Iceland, if you don’t like the weather just wait 5 minutes. This might sound like a joke but is strangely true! Thanks to the beloved Gulf Stream, our country enjoys a cool, temperate maritime climate, this means refreshing summers and fairly mild winters. So basically, Iceland maintains a surprisingly moderate temperature all year around. For further information about the weather in Iceland and how to dress for it.

If your tour includes a glacier activity it’s very important to dress appropriately. Dress in 3 or 4 upper layers such as a light t-shirt (preferably wool) next to the skin, then a fleece or heavy wool garment, topped off with a waterproof windbreaker. Jeans are not recommended for our trips as they become very heavy, cold and uncomfortable to wear when they get wet. Lightweight hiking pants, track pants or long cotton pants are best and then wind/waterproof pants over. We also recommend using sunglasses and sunscreen even if it is cloudy due to the high UV and sunlight reflection from the glacier.

You will need sturdy hiking boots that fit crampons for the glacier hiking tours.

Tipping is not a requirement in Iceland although it is permitted and is well received in most cases.

Iceland is a very high-tech country and we actually have one of the highest rates of Internet usage in the world. Many restaurants and cafés, especially in Reykjavik, have free Wi-Fi access, so if you have a laptop, a tablet or a smartphone you can get Internet access almost anywhere. All of our vehicles have free Wi-Fi.

The standard in Iceland is 230V and 50Hz and we use F-type power sockets and plugs, so you might have to bring an adaptor if you are visiting from UK, USA, Canada or other countries using a different voltage, Hz or plugs.

Here is the plus side to a cold country like Iceland. No dangerous insects survive here! Iceland has about three areas where some mosquitoes have now settled but nothing you will have to worry about on our tours. So, to sum it up, no you will not need any repellant.

A refund is not available if the northern lights tour goes ahead and no northern lights are seen but we do offer you the chance to join a Northern Lights Minibus tour free of charge.
Please go to My Adventures to re-book your tour.

When Northern Lights tours are canceled it’s usually due to unfavorable weather conditions.

In that case, your options will be to:

1. Reschedule for another day.

2. Find another tour to do and use the deposit for it.

3. Get fully refunded.

Please go to My Adventures to re-book your tour or contact us by phone +354-562-7000.

Like you might have heard, the northern lights are a pretty difficult thing to predict. You can check en.vedur.is to see the forecast and if the level is high and the skies are clear then it’s very likely that the tour is going. We do update our website’s tour departure sheet with the information at 17:00 pm the latest. If the tour is canceled, you will receive an email from us.

If we think there is no chance at all of seeing the lights we will cancel the tour. We don’t want to bring you out and disappoint if there is no chance to see the lights.

The Northern Lights are natural phenomena and we unfortunately cannot promise you will see them. Their appearance depends upon atmospheric and weather conditions.