Do not hesitate to contact us if you have any questions
It's easy to update your order details such as your pick up location by logging into My Adventures, our customer portal. My Adventures Here you can reschedule, update pickup / dropoff location, get your voucher and see if the tour is on schedule or delayed. You can press the login button in your confirmation email for an easy login to the customer portal.
For most of our tours we rent out hiking shoes and waterproof clothing. These items are among the items that we highly recommend that you bring with you for our tours as the weather here in Iceland can be quite unpredictable. For our multi-day tours we then have an even greater list of extras that can be added. Among those items are luggage store, sleeping bag, single supplement, special food request and hiking poles. You can add rental gear to your reservation the latest the day before your tour departure. If you have already booked your tour and would like to add any one of these items to your reservation then please find the applicable links for them here below: Day Tour Extras Day tours - Rental equipment Multiday Tour Extras 2 Day Tours - Rental equipment and upgrades 3 Day Tours - Rental equipment and upgrades 4 Day Tours - Rental equipment and upgrades 5 Day Tours - Rental equipment and upgrades 6 Day Tours - Rental equipment and upgrades Trekking Tour Extras 3 Day Trekking Tours - Rental equipment and upgrades 4 Day Trekking Tours - Rental equipment and upgrades 6 Day Trekking Tours - Rental equipment and upgrades 8 Day Trekking Tours - Rental equipment and upgradesPlease do make sure to fill in your size information so that your guide will know which sizes to bring along for the tour. If you run into any problems using the hyperlinks then please do let our customer support team know. We would be more than happy to help you out.
Arctic Adventures offers pick up service from selected Reykjavík pick up points. Read all about our pickup process here: https://adventures.is/information/pick-up/ Note that you can always update your pick-up / drop-off location through My Adventures: https://my.adventures.is/login You can press the login button in your confirmation email for an easy login to the customer portal. If you experience an error with logging into My Adventures or can't find your booking, please contact us on Facebook Messenger, or send us a message here below. Chat with us on Facebook Messanger
Please fill out the following refund request form in order to request a refund for your reservation. Once you have filled out the form, your reply will be automatically sent to our finance department Refund Request Form Please note that it can take a couple of working days for us to process the refund and we therefore ask you to be patient while the refund is being processed on our end.
We hope that you had a great time and enjoyed your adventures with us. Customer satisfaction is something we take very seriously so any feedback you can provide us with is highly appreciated. Please remember to include the name of the tour(s).
Please note that all cancellation requests must be sent from the lead traveler of each reservation and delivered to Arctic Adventures in writing through the following contract form in order to be valid. Please confirm that you have read our cancellation policy thoroughly and are aware of the cancellation fees that may apply. Our full cancellation policy can be found on our website, enclosed to this email and/or by clicking the following link: Terms and Conditions It is important that you fill out the following fields and inform us if you wish to cancel your order partly or in full. Once the cancellation request has been processed you will receive a confirmation email from our Customer Support Team.
If you have to report any last minute changes to your reservation or have an urgent request regarding a tour departing tomorrow we recommend reaching out to us via Facebook Messenger. Chat with us on Facebook Messenger
