Golden Circle & Secret Lagoon

This is a great question. We ask all participants to be ready from the start of the pickup time indicated. This is because you may well be the first pick up of the day. Please be at your assigned location at the start time that you chose when booking the tour.

Here you should wait for your guide.

Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

View our pick-up locations in Reykjavík.

Before and during activities on the multi-day tours consumption of alcohol is prohibited. If we suspect that a participant is intoxicated, we will prohibit them from joining the activity.

After the activities of the day are finished, you are welcome to have a drink and relax.

Yes, we do. Langjökull Ice Cave is a magical experience, the tour has no minimum age and is a wonderful option for the whole family. Whale Watching with our partner company Special Tours, has been a favourite with families traveling with young children, these guys have a great success rate in seeing whales (upwards of 98% in the summer time).

Another option would be the Landmannalaugar Safari on this tour you get to explore parts of the Icelandic highlands and bathe in natural hot springs. Most of our jeep tours are also suitable for children over the age of 6 years old. If you would like a nice and relaxing experience we would also recommend the Golden Circle & Secret Lagoon tour.

Your safety is our number one priority! Keeping this in mind, Arctic Adventures reserves the right to adjust the itinerary and/or take different routes depending on conditions. Please read more information in our cancellation policy.

Yes, there is a specially trained and certified guide on each of our tours. The only exception to this is for our self-drive tours.

All of our tours are guided in English.

The drive from KEF airport to Reykjavik takes around 45 minutes. If your flight is delayed, please call our customer service team to go over what options you may have.

These are the two most common ways to get from the airport to Reykjavik city:

Airport Shuttle

The cheapest and most convenient way of getting to and from Keflavik International Airport. The shuttle drops you off at the BSI Bus Terminal downtown or takes you all the way to your hotel or the closest drop off location. If you’re arriving on the same day as your tour departures we highly recommend to pick BSI Bus terminal as your pick up location.

Book your airport transfer in Iceland.

Taxi

The quickest way to get to Reykjavik city is by a taxi. The taxis can drop you off at any of our pick-up locations. Taking a taxi is always more expensive than the airport shuttle.  

For further information about getting to and from Keflavík International Airport.

There is a saying in Iceland, if you don’t like the weather just wait 5 minutes. This might sound like a joke but it is strangely true! Thanks to the beloved Gulf Stream, our country enjoys a cool, temperate maritime climate, this means refreshing summers and fairly mild winters. So basically, Iceland maintains a surprisingly moderate temperature all year around. For further information about the weather in Iceland and how to dress for it.

If your tour includes a glacier activity it’s very important to dress appropriately. Dress in 3 or 4 upper layers such as a light t-shirt (preferably wool) next to the skin, then a fleece or heavy wool garment, topped off with a waterproof windbreaker. Jeans are not recommended for our trips as they become very heavy, cold and uncomfortable to wear when they get wet. Lightweight hiking pants, track pants or long cotton pants are best and then wind/waterproof pants over. We also recommend using sunglasses and sunscreen even if it is cloudy due to the high UV and sunlight reflection from the glacier.

You will need sturdy hiking boots that fit crampons for the glacier hiking tours.

Tipping is not a requirement in Iceland although it is permitted and is well received in most cases.

Iceland is a very high-tech country and we actually have one of the highest rates of Internet usage in the world. Many restaurants and cafés, especially in Reykjavik, have free Wi-Fi access, so if you have a laptop, a tablet or a smartphone you can get Internet access almost anywhere. All of our vehicles also have free Wi-Fi.

The standard in Iceland is 230V and 50Hz and we use F-type power sockets and plugs, so you might have to bring an adaptor if you are visiting from UK, USA, Canada or other countries using a different voltage, Hz or plugs.

Here is the plus side to a cold country like Iceland. No dangerous insects survive here! Iceland has about three areas where some mosquitoes have now settled but nothing you will have to worry about on our tours. So, to sum it up, no you will not need any repellant!

Our tours are split into four different categories that help participants to understand what to expect from the tour. The categories are Easy, Moderate, Challenging and Demanding. Each tour is rated making it easier to find tours that suit you.

For further information about the difficulty ratings and descriptions.

Driving in Iceland can be tricky for two different reasons. The first being the weather conditions, especially in the winter months. The second reason is that if you’re not experienced in driving in conditions such as ice and snow then it could become dangerous.

If you are choosing a self-drive tour or to meet on location then make sure you have checked the driving conditions to make sure it is safe. At road.is you can find all the latest updates about travelling around Iceland. You should still check in the summer months just to make sure there is no storms or other types of weather warnings.

Vehicles are equipped for both summer and winter driving conditions, and drivers are very experienced driving in difficult conditions.

Before starting any of the activities, participants will receive a safety briefing highlighting the safe and proper use of equipment, the role of guides during the trip, and the significant risks and hazards involved in their activity. The safety briefing will also cover potentially foreseeable scenarios that may arise and explain how participants should react in such circumstances. Our guides will also outline their expectations of participants during the trip where needed and address any specific questions or concerns that may arise during this time.

Any medical conditions or personal health concerns that may jeopardize your well-being or affect your ability to meet the physical demands of the trip must be clearly communicated to the trip leader before the tour start. Any medications you may require for minor medical conditions (asthma inhalers, etc.), should be kept close and you should bring it with you on the trip if possible. It is important that you notify your guide about such medications and their whereabouts before setting off.

As with any and all world travel, we strongly recommend having travel insurances that can provide cover if you need to cancel your travel reservation with short notice. We also recommend that you have personal health insurance coverage when participating in any adventure activities in Iceland.

Emergency number 112

Police 444-1000

Medical assistance 1770

Dental Emergency 575-0505

General Information 1819

Weather forecast www.en.vedur.is

Road conditions www.road.is

The Golden Circle is a name for the very popular sightseeing route that connects Reykjavík with Þingvellir National Park (Thingvellir), Geysir Hot Springs and Gullfoss Waterfall. We offer several Golden Circle trips that combine sightseeing with some of our adventure tours.

Yes, we offer the tour Golden Circle small group tour which is basically the Golden Circle with some extra stops. This tour is focusing on sightseeing and the history of Iceland. Our stops are Gullfoss waterfall, Þingvellir national park (home to one of the first parliaments of the world), Geysir hot spring area and the historic Skálholt cathedral. View Golden Circle Tours.

We offer numerous options to spice up your Golden Circle tour and to make the most of your day. Here is a list of all of some great tours.

All year around options:

Golden Circle, Super Truck and Snowmobiling
Golden Circle Small group tour
Golden Circle and Snorkeling
Golden Circle & Local Food Tour
Golden Circle and Secret Lagoon
Golden Circle and Super Jeep tour
Golden Circle and Caving

Summer season:

Golden Circle and Rafting

There are a few different ways you can book our trips. First of all, you can book almost all our trips right here on our website. There is a booking window on each tour page and we do recommend that you book and pay for your trip there, preferably in good time as we keep our groups small and some tours tend to sell out.

If the trip you would like to book is not bookable online, you can call our office directly, the phone number is +354 562 7000. Another way is to send us an e-mail with an inquiry through our contact form. What we need to have is your name, how many people are in your party, where you are staying, a way of contacting you either an e-mail or a phone number and what tour you are trying to book.

1. You can pay through the internet, through our website. This is by far the easiest, safest and fastest way to reserve and pay for your adventure. If you choose this way then you will receive a voucher as a confirmation via e-mail which you will need to bring with you for your trip.
2. You can pay via phone, the phone number is +354 562 7000.Please Note: However you pay, you will always get a voucher: REMEMBER TO PRINT IT OUT AND BRING IT ALONG OR MAKE SURE THAT YOU CAN SHOW IT ON YOUR ELECTRONIC DEVICE!

A booking is confirmed when you receive a confirmation email. If you think you have made a booking and have not received an email confirmation, please send us an e-mail with an inquiry through our contact form, and we will figure this out together.

We process all payments in Icelandic króna (ISK). Prices in your currency might vary slightly depending on the conversion rate set by your card issuer.

Arctic Adventures is not responsible for currency changes between different currencies.

Most of our tours have no minimum but there is a minimum of 2 people for a few of our trips. If you are interested in a trip that has a minimum of 2 persons and are travelling solo we can take down your information and contact you if more people book the trip.

Yes, we arrange private departures on request. Most of the tours we offer can be arranged as a private tour. If you wish to have a private tour arranged you can contact us through email custom@adventures.is.

Please have a look at all of our private tours.

We, unfortunately, don’t have a waiting list for our tours but feel free to check the availability sheet on our website as all updates will automatically be made to the sheet listed in each tour‘s description. We also offer a lot of different adventure tours around Iceland so chances are that we will have a similar version of the tour that you were originally looking for.

If we cancel a tour you have booked with us you will receive a 100% refund. The refund process is different depending on the way you booked the tour.

If you booked the tour on our website we will start the refund as soon as we know you will not be rescheduling and you will receive a separate email with the confirmation once the refund has been processed. It can then take a few days for the amount to show back up on your bank account once the refund has been processed and we, therefore, ask you to be patient.

If you booked the tour through a booking agent you will need to contact them to receive the refund. We will confirm with them that the tour was cancelled and the refund process will start on their end. Arctic Adventures only receives a payment when the tour has finished, this means that your payment is still with the booking agent and therefore, the refund will be processed by them.

If you pay with you card via email or phone you will need to contact us the same way again to be refunded.

We can not accommodate a person that has not reached the age limit on the tour. We put great value towards the safety of our customers and the minimum age policy falls under this. The minimum age requirement is decided by our operational managers and is dependent on each activity and it‘s difficulty ratings and can, therefore, vary between tours. We ask you to try to understand that this is based on safety procedures and we can therefore unfortunately not make any exceptions to this rule.

Arctic Adventures is a part of VAKINN which is the official quality and environmental system within Icelandic tourism. VAKINN provides validation of insurance, safety and regulatory requirements which supports increased quality and safety within the tourism industry.

Our website shows the correct number of available seats left so we can unfortunately not accommodate you and your group if the number of your group extends the number of available seats left. It is not possible to squeeze additional participants onto the departure as we have really strict policy measures as to how many participants are assigned to each guide on our tour departures. This is of course done with our customers safety in mind, so we do hope that you understand.

We accept Visa, MasterCard, American Express, Discover, Diners Club for all countries.

In addition, we offer various local payment methods in many other countries such as UnionPay and JCB (Japan Credit Bureau).