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3 Day - Golden Circle, Secret Lagoon, South Coast, Ice Cave & Jökulsárlón

The Golden Circle, Secret Lagoon, Waterfalls, ICe Cave, Jökulsárlón & Diamond Beach

This tour is a winning combination with activities such as the Golden Circle, the Secret Lagoon, Ice Caving, Jökulsárlon Glacier Lagoon and more.

Geysir Ice-Caving Sightseeing Tours waterfall
Iceland-map-destinations
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The best action-packed three days in Iceland ever. See the most famous sights and stunning natural wonders, visit a natural ice cave, cross great volcanic landscapes, see legendary waterfalls, the otherworldly icebergs at Jökulsárlón Glacier Lagoon and the Diamond Beach in Vatnajökull National Park.

Want to add a highland adventure instead? Check out this option instead – 3 day Golden Circle, Kerlingarfjöll Highlands Adventure & Secret Lagoon Tour

  • Availability

    All year

  • Duration

    3 days

  • Duration Overwrite

  • Level

    Easy

  • Pickup

    Yes

  • Meet on location

    No

  • Min. Age

    8 years

  • Ratio

    1:18

  • Departs from

    Reykjavik

  • Departs from Overwrite

  • Price from

    76.491 ISK

Tour highlights
Small Group Experience
A visit to the Secret Lagoon Iceland
Gullfoss Waterfall
Geysir Hot Spring Area
Þingvellir National Park (Thingvellir)
Ice Cave
Seljalandsfoss Waterfall
Skógafoss Waterfall
Skaftafell - Vatnajökull National Park
Jökulsárlón Glacier Lagoon & Icebergs
The Diamond Beach
Vík - coastal village
Reynisfjara - Black Sand Beach & Basalt Columns
Eyjafjallajökull Glacier / Volcano Views
Included
Pick-up & drop off from Reykjavík
Guided Golden Circle Sightseeing tour
Entrance fee to the Secret Lagoon
Visits to all the famous south coast attractions
Ice Cave Tour
English Speaking Tour Guide
All Required Safety Equipment
Two nights in a hotel with a private bathroom
Hotel Breakfasts (x2)
Free WiFi on Board Your Bus

When you have got just three just days to experience the best Iceland can offer this is the tour for you!

With so much to see we drive through the lovely countryside to see the three very different Golden Circle attractions:

Gullfoss, Geysir & Thingvellir National Park

Gullfoss waterfall is listed as one of the top 10 waterfalls in the world by World of Waterfalls. You are sure to be mesmerized by the golden vapor, and often rainbows which hover around this raging torrent. The Geysir hot spring area is totally surreal with steaming streams, hot springs, the Great Geysir, and the magnificent Strokkur geyser which performs almost to order every few minutes, erupting scalding water, sometimes up to 40 m high. You will see Þingvellir National Park, a UNESCO World Heritage Site where amazing geological wonders and fabulous events in Icelandic history took place in the same landscapes.     

Secret Lagoon

You cannot come to Iceland without trying out natural hot pool bathing, and we have got a stunning pool for you today – the Secret Lagoon! Bathing in the middle of nature is totally relaxing, soothing for the muscles and truly magical. Your accommodation will be in Hveragerði, Selfoss or Reykjavík.

Seljalandsfoss & Skógafoss Waterfalls

We will go to the elegant Seljalandsfoss waterfall where you can follow a path behind the falls. We also stop at Skógafoss waterfall, the Skógá river cascades through a drop of 60 m, falling dramatically from the old ocean cliffs. Crossing lunar-like glacial desert sands, you will see how the actions of famous volcanoes and powerful glaciers have created the sort of vistas most people will never see, as our journey takes us ever closer to those glaciers. Your second night is spent at a hotel or guesthouse in the country. In winter, with a favorable forecast, this is a marvelous place to watch out for the northern lights – in summer there is the midnight sun!

Jökulsárlón Glacier Lagoon

We will show you the south coast and incredible glacial scenery. Watching vast icebergs gliding across the huge ice lagoon at Jökulsárlón is unlike anything else. You can even take a boat trip to get up close and personal with the incredibly shaped, and often blue-toned icebergs (EXTRA). You will see this magnificent trip in the “extras” section of the tour, it sells out very fast, so we advise you to book this when you arrange your tour! The whole Jökulsárlón area has a surreal feel, something the photographers on our tours love to capture. A visit to a natural ice cave with stunning blue colors in Vatnajökull glacier is another spellbinding and absolutely unforgettable experience on day 2. Skaftafell in Vatnajökull National Park will show you more incredible sights. There are just so many highlights on this combo tour – for full details please see the itinerary!

We arrive back in Reykjavík around 18:00 (6pm) on day three, you are then dropped off where we picked you up.

What to bring: Warm layers, a waterproof top layer, headwear, gloves, scarves and hiking shoes.

What if I don’t own all of these clothing items?
Don’t worry, you can always rent the necessary clothing in the booking process.

Picking everyone up can take up to 30 minutes so your patience is greatly appreciated.
Available pick-up points: Arctic Adventures’s pick-up list.

Please note

During the summer season (from May 15th - September 15th) our pick up starts at 08:00. During the winter season (from 16th September to 14th May) the pick up starts at 09:00.

Our main ice cave to visit is the Crystal Ice Cave. At times it is inaccessible however and in that case we will visit another ice cave. During the summer months (April-October), we will go to The Ice Cave Under the Volcano ice cave. If it is inaccessible, we will do a glacier hike instead.

Day 1: South Coast of Iceland

Reynisfjara Black Sand Beach

Today your adventure tour will kick off by taking you to see some of the most amazing sights in South Iceland. Journeying through scenic countryside, we will get views of two legendary volcanoes, Eyjafjallajökull, and the stratovolcano, Hekla. Your first stop will give you the opportunity to do something very unusual, at Seljalandsfoss waterfall you can walk behind the beautiful cascade, there is some splashing, so putting on rainwear is a good idea! Rainbows are often seen around these falls, and also around the tumbling cascade which we will visit next, Skógafoss waterfall. The scintillating Skógafoss cascade drops 60 m, the views are simply magnificent, we give you time to look around and take photos.

Rainbow at Summer at Skógafoss Waterfall

Reynisfjara, is a gorgeous black sand beach with a magnificent basalt column cave and the Reynisdrangar basalt formations rising from the waves like giant troll-like figurines. This beach is famous for many things, among them very powerful waves, so stand back a little from the water´s edge! A lunch stop is made at Vík, this attractive coastal village is the southernmost settlement in Iceland.

Vik south coast Iceland

The next segment of the tour will show you totally unique landscapes, shaped by the combined power of great glaciers and volcanoes. Your accommodation for the night will be in the countryside, we enjoy dinner (food and drink is NOT included, other than breakfast). If the forecast is suitable, early and late season you are in an ideal place to see the northern lights. In summer there is the magic of the midnight sun!

Day Highlights
Seljalandsfoss Waterfall
Skógafoss Waterfall
Reynisfjara Black Beach
Village of Vik
Included
Pick-up from your Hotel
Guided Tour in Minibus
Visit to all highlights of the day
Lunch Break in Vík (food not included)
One Night at a Hotel
Accommodation
  • Hof Adventure Hotel in the South Coast of Iceland
  • Hof Adventure Hotel in the South Coast of Iceland
  • Hof Adventure Hotel in the South Coast of Iceland
  • Hof Adventure Hotel in the South Coast of Iceland
  • Hof Adventure Hotel in the South Coast of Iceland
  • Hof Adventure Hotel in the South Coast of Iceland
  • Hof Adventure Hotel in the South Coast of Iceland
  • Hof Adventure Hotel in the South Coast of Iceland
  • Hof Adventure Hotel in the South Coast of Iceland
  • Hof Adventure Hotel in the South Coast of Iceland
Adventure Hotel Hof
or Similar

Day 2: Glacier Day

Jokulsarlon Glacier Lagoon

Your first stop of the day is at the Jökulsárlón Glacier Lagoon, which is one of the most surreal wonders of nature. Icebergs which have broken free from the edge of the retreating Breiðamerkurjökull glacier float in a slow procession towards the Atlantic. In summer you have the opportunity to take a boat trip between these jostling, blue-spangled ice giants. As you can imagine demand for these trips is very high, we therefore recommend you book your boat trip when you organize your tour. Visiting the nearby Diamond Beach is an absolute must, you will see the icebergs which the tide has taken up onto the dramatic black sand – where their translucent icy forms glint like diamonds. The name of this beach is Breiðamerkurssandur, there are no prizes for guessing why it is now better known as the Diamond Beach!

Vatnajökull National Park has been the setting for James Bond scenes, and many other screen productions have shot footage there, including the Game of Thrones. Being present in this environment is so much more powerful and magnificent than watching these vistas on a screen.

Crystal Ice Cave

Next up is an Ice cave adventure. This journey into an ice cave will give you a great opportunity to capture the mesmerizing blue light that passes through the glacial ice and stunning deep shades of blue will surround you. these tones are caused by ice compression, the way we perceive light and color, and the blueness can sometimes be intensified by algae. This is a once in a lifetime experience!

Your accommodation for the night will be in the South Coast area.

Day Highlights
Jökulsárlón Glacier Lagoon
Diamond Beach
Optional boat ride (extra fee)
Vatnajokull National Park
Natural Ice Cave
Included
Breakfast at Hotel
Guided tour to the highlights of the day
Guided Ice Cave Tour
Certified guide
All necessary glacier equipment
One Night at a Hotel
Accommodation
  • Hotel Geirland in South Iceland
  • Hotel Geirland in South Iceland
  • Hotel Geirland in South Iceland
  • Hotel Geirland in South Iceland
  • Hotel Geirland in South Iceland
  • Hotel Geirland in South Iceland
  • Hotel Geirland in South Iceland
  • Hotel Geirland in South Iceland
  • Hotel Geirland in South Iceland
  • Hotel Geirland in South Iceland
Hótel Geirland
or Similar

Day 3: Golden Circle and the Secret Lagoon

Thingvellir National Park

Today you will do the Golden Circle, the most popular sightseeing route in Iceland, you then get the chance to totally relax at the Secret Lagoon for a fabulous start to this action-packed tour. On the way to your first Golden Circle attraction you will pass through lovely scenery and attractive towns and villages.

Þingvellir National Park (Thingvellir), is a stunning UNESCO World Heritage Site, recognized for its outstanding history and unique geological features. Throughout the world Þingvellir is famous for being the place where the tectonic plates have moved apart, something which is ongoing! The Eurasian and North American continents continue to separate at a rate of around 2 cm per annum. The Alþing, the Icelandic Parliament, held its inaugural meeting at Þingvellir in the year 930 AD. The Icelandic Parliament has the distinction of being the oldest continually operating national government in the world. Visit Peningagjá, the money gorge, throw a coin and make a wish, see Þingvallavatn, the stunning lake and the rugged Almannagjá gorge.

Gullfoss Waterfall

The power of Gullfoss waterfall is stupendous, the Hvítá river flows down from its source at Langjökull glacier, then crashes its way through the huge canyon, dropping 32 m. There are two stages to this drop, the mighty flow pivots a little before vanishing into vast a crevasse. The Geysir geothermal area is one of the most often visited places in Iceland. Who doesn´t want to witness an erupting geyser? You will see the now inactive Great Geysir, many trickling and gurgling hot springs, and the star of the show, Strokkur, the geyser hot spring which obediently erupts every 5 to 10 minutes. Sometimes the scalding spout can reach a height of 40 m. There is always an atmosphere of great excitement at Geysir – ready, camera, action!

cheers at the Secret Lagoon in Ieland

After so much excitement the tranquility of the Secret Lagoon awaits you, on the edge of the peaceful geothermal village of Flúðir. This lagoon is large and surrounded by nature. If you have not quite had enough excitement, or you want to get another geyser photo, there is even small geysir beside the pool!

After three days of incredible sights and experiences we will drop you off in Reykjavík at around 18:00 (6PM).   

Day Highlights
The Golden Circle
Þingvellir National Park (Thingvellir)
Gullfoss waterfall
Geysir geothermal area
The Secret Lagoon
Included
Breakfast at hotel
Reykjavík Pick-up
Guided minibus tour
Visit to all highlights of the day
Lunch break at local café (food not included)
Secret Lagoon entry fee
Drop-off in Reykjavik
How is it best to be ready for a pick-up for a tour with Arctic Adventures?

This is a great question. We ask all participants to be ready from the start of the pickup time indicated. This is because you may well be the first pick up of the day. Please be at your assigned location at the start time that you chose when booking the tour.

Here you should wait for your guide.

Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

View our pick-up locations in Reykjavík.

Can I drink alcohol before or during Arctic Adventures tours?

Before and during activities on the multi-day tours consumption of alcohol is prohibited. If we suspect that a participant is intoxicated, we will prohibit them from joining the activity.

After the activities of the day are finished, you are welcome to have a drink and relax.

Do you offer any family friendly tours, for younger children?

Yes, we do. Langjökull Ice Cave is a magical experience, the tour has no minimum age and is a wonderful option for the whole family. Whale Watching with our partner company Special Tours, has been a favourite with families traveling with young children, these guys have a great success rate in seeing whales (upwards of 98% in the summer time).

Another option would be the Landmannalaugar Safari on this tour you get to explore parts of the Icelandic highlands and bathe in natural hot springs. Most of our jeep tours are also suitable for children over the age of 6 years old. If you would like a nice and relaxing experience we would also recommend the Golden Circle & Secret Lagoon tour.

Can the itinerary for the tour change?

Your safety is our number one priority! Keeping this in mind, Arctic Adventures reserves the right to adjust the itinerary and/or take different routes depending on conditions. Please read more information in our cancellation policy.

Is there a guide on each Arctic Adventures tour?

Yes, there is a specially trained and certified guide on each of our tours. The only exception to this is for our self-drive tours.

All of our tours are guided in English.

What type of power outlets are used in Iceland? Do I need to bring an adapter?

The standard in Iceland is 230V and 50Hz and we use F-type power sockets and plugs, so you might have to bring an adaptor if you are visiting from UK, USA, Canada or other countries using a different voltage, Hz or plugs.

How are the tours rated in terms of difficulty?

Our tours are split into four different categories that help participants to understand what to expect from the tour. The categories are Easy, Moderate, Challenging and Demanding. Each tour is rated making it easier to find tours that suit you.

For further information about the difficulty ratings and descriptions.

 

How is the weather/climate in Iceland?

There is a saying in Iceland, if you don’t like the weather just wait 5 minutes. This might sound like a joke but it is strangely true! Thanks to the beloved Gulf Stream, our country enjoys a cool, temperate maritime climate, this means refreshing summers and fairly mild winters. So basically, Iceland maintains a surprisingly moderate temperature all year around. For further information about the weather in Iceland and how to dress for it.

If your tour includes a glacier activity it’s very important to dress appropriately. Dress in 3 or 4 upper layers such as a light t-shirt (preferably wool) next to the skin, then a fleece or heavy wool garment, topped off with a waterproof windbreaker. Jeans are not recommended for our trips as they become very heavy, cold and uncomfortable to wear when they get wet. Lightweight hiking pants, track pants or long cotton pants are best and then wind/waterproof pants over. We also recommend using sunglasses and sunscreen even if it is cloudy due to the high UV and sunlight reflection from the glacier.

You will need sturdy hiking boots that fit crampons for the glacier hiking tours.

How do I get to Reykjavik from Keflavík International Airport?

The drive from KEF airport to Reykjavik takes around 45 minutes. If your flight is delayed, please call our customer service team to go over what options you may have.

These are the two most common ways to get from the airport to Reykjavik city:

Airport Shuttle

The cheapest and most convenient way of getting to and from Keflavik International Airport. The shuttle drops you off at the BSI Bus Terminal downtown or takes you all the way to your hotel or the closest drop off location. If you’re arriving on the same day as your tour departures we highly recommend to pick BSI Bus terminal as your pick up location.

Book your airport transfer in Iceland.

Taxi

The quickest way to get to Reykjavik city is by a taxi. The taxis can drop you off at any of our pick-up locations. Taking a taxi is always more expensive than the airport shuttle.  

For further information about getting to and from Keflavík International Airport.

What is it like to drive in Iceland?

Driving in Iceland can be tricky for two different reasons. The first being the weather conditions, especially in the winter months. The second reason is that if you’re not experienced in driving in conditions such as ice and snow then it could become dangerous.

If you are choosing a self-drive tour or to meet on location then make sure you have checked the driving conditions to make sure it is safe. At road.is you can find all the latest updates about travelling around Iceland. You should still check in the summer months just to make sure there is no storms or other types of weather warnings.

What is internet access like in Iceland?

Iceland is a very high-tech country and we actually have one of the highest rates of Internet usage in the world. Many restaurants and cafés, especially in Reykjavik, have free Wi-Fi access, so if you have a laptop, a tablet or a smartphone you can get Internet access almost anywhere. All of our vehicles also have free Wi-Fi.

What is tipping like in Iceland?

Tipping is not a requirement in Iceland although it is permitted and is well received in most cases.

Should I bring mosquito repellent when traveling to Iceland?

Here is the plus side to a cold country like Iceland. No dangerous insects survive here! Iceland has about three areas where some mosquitoes have now settled but nothing you will have to worry about on our tours. So, to sum it up, no you will not need any repellant!

Are there any useful numbers and services to know in Iceland?

Emergency number 112

Police 444-1000

Medical assistance 1770

Dental Emergency 575-0505

General Information 1819

Weather forecast www.en.vedur.is

Road conditions www.road.is

What are the main advantages of booking a multi-day tour with Arctic Adventures?

Our multi-day tours are operated in a minibus which will give you a small group experience and a better connection with the guide.

Accommodation is included during your multi-day tour which is often booked far in advance. By booking with us, you don’t have to worry about finding an accommodation during the time of the tour. Staying overnight in the countryside gives you the opportunity to explore Iceland further and experience places that you would normally not be able to on a one day tour. Note that Adventure packages do not include accommodation.

You’ll have an English speaking licensed adventure guide throughout the tour that will be able to tell you about everything you will see along the way and knows where the best locations to stop by are to give you the absolute best experience.

What kind of rooms can be expected when booking the multi-day tour with Arctic Adventures?

When booking with Arctic Adventures, you are guaranteed an accommodation at a nice country hotel and/or a guesthouse. The hotels we have partnered up with are all of the same standard and offer nice rooms with made-up beds. The rooms come with private or shared bathrooms, depending on your booking. The standard room is a twin room but it’s possible to request a double room or a triple room, with no extra charge.

If you are traveling solo, you will have to add the single room fee if you wish to have a single room.

All hotels have free Wi-Fi. Towels, a hairdryer and a kettle are accessible at all of the hotels. Hotel breakfast is included!

I'm a solo traveller, is there a single supplement?

A single supplement is available if you want to have your own room, but you are not required to pay a single supplement. If you are a single traveler and do not wish to book a single room, you’ll be roomed with another traveler of the same gender.

Are meals included in the tour?

If your tour includes an accommodation, breakfast is included during the tour at the hotel/guesthouse restaurant. Meals and beverages are otherwise not included on your tour. However, we will be making stops at restaurants and convenience stores where you will be able to purchase all necessities.

You should count on spending around 8,000 ISK (80$) on food each day per person. Cash is not necessary, as credit cards are almost always accepted. Having a small amount of cash doesn’t hurt though.

Which type of meal options are available for me on the tour?

Breakfast is included at all the hotels we stay in during the tour. The breakfast will be a typical breakfast buffet, offering bread, toppings, cereal, yogurt, fruits, coffee, and tea etc.

Your guide will also find a good place for the group to eat lunch. We always try to choose places that have a wide selection of dishes on the menu, so there will be options available for everyone. The dinner is usually at the hotels we stay at for the night.

What is my luggage allowance on a multi-day tour?

For multi-day tours, each participant is allowed to bring a small backpack and 1 piece of luggage weighing a maximum of 20 kg (44 lbs).

* The combined dimensions of each bag must not exceed 158 cm (62 in).

* It’s possible to store your luggage with us in Reykjavík while you are on your tour, for a small fee. We highly recommend storing the luggage in Reykjavík to help us reduce our carbon footprint.

* Please note that luggage storage is not refundable.

Does this tour suit me?

We do welcome participants of all ages older than the listed minimum age for each tour. We have people of ages ranging from 8-99 years joining our multi-day tours.  Our average group usually consists of participants between the age 20-55 years. We do get a lot of solo travellers joining our tours, as well as families and friends.

If you have difficulties participating in any of the activities included in the tour, for example, a glacier activity, you are more than welcome to skip it. You can explore your surroundings in the meantime or wait elsewhere. Our guide should be able to drop you off at a nearby place where there are some services available.

What will the average driving per day be?

We drive on average around 300 km (186 miles) per day on our multi-day tours. You will be spending approximately 4-5 hours in the car each day. We do of course stop on multiple locations throughout the tour for sightseeing, activities, bathroom breaks and lunch stops.

I'm not sure I have all suitable gear, do you offer any for rent?

If you are not sure that you have suitable gear for your tour, we offer some necessary items for rent. For most of our multi-day tours, we rent out waterproof jackets and pants as well as hiking boots. You can book these items and more under the selection “Extras” in the booking widget when booking your tour on our website.

If you have already booked the tour and wish to add some rental gear to your booking, you can do so at least 24 hours prior to your tour starts.

For further information about rental gear:

2 Day Tours – Rental Equipment & Upgrades

3 Day Tours – Rental Equipment & Upgrades

4 Day Tours – Rental Equipment & Upgrades

5 Day Tours – Rental Equipment & Upgrades

6 Day Tours – Rental Equipment & Upgrades

Is it guaranteed that we will see the Northern Lights during the tour?

Most of the hotels we use during our tours are remotely located and therefore ideal to spot the northern lights. If the forecast is in your favor, then it is more than likely that you will be able to see the magical show put on by the dancing northern lights during your tour with us. Most of the hotels offer a Northern Lights wake up call up on request if they lights are spotted.

The Northern Lights are a natural phenomenon and therefore we can unfortunately never promise that they will be seen. Their appearance depends upon atmospheric and weather conditions. The best time to see them is between September and March when it’s dark and clear. The sky needs to be as dark as possible, so the best places to see them are well away from city lights (that’s where we are going!).

For more information on the Northern Lights, please have a look at our Northern Lights information.

If we arrive in Iceland on the same date as we booked our tour, could we miss out on it?

We always recommend booking a multi-day tour starting at least one day after arriving in Iceland. If you’re flying in from the US or will be landing early (4-6:30 am) you should be able to join the tour, but some risks would follow (i.e if the flight gets delayed) and could, therefore, miss out on the tour.

How do I book a tour with Arctic Adventures and what information do you need from me?

There are a few different ways you can book our trips. First of all, you can book almost all our trips right here on our website. There is a booking window on each tour page and we do recommend that you book and pay for your trip there, preferably in good time as we keep our groups small and some tours tend to sell out.

If the trip you would like to book is not bookable online, you can call our office directly, the phone number is +354 562 7000. Another way is to send us an e-mail with an inquiry through our contact form. What we need to have is your name, how many people are in your party, where you are staying, a way of contacting you either an e-mail or a phone number and what tour you are trying to book.

How do I pay for a tour with Arctic Adventures?
  1. You can pay through the internet, through our website. This is by far the easiest, safest and fastest way to reserve and pay for your adventure. If you choose this way then you will receive a voucher as a confirmation via e-mail which you will need to bring with you for your trip.
  2. You can pay via phone, the phone number is +354 562 7000.Please Note: However you pay, you will always get a voucher: REMEMBER TO PRINT IT OUT AND BRING IT ALONG OR MAKE SURE THAT YOU CAN SHOW IT ON YOUR ELECTRONIC DEVICE!
When is a booking for a tour with Arctic Adventures confirmed?

A booking is confirmed when you receive a confirmation email. If you think you have made a booking and have not received an email confirmation, please send us an e-mail with an inquiry through our contact form, and we will figure this out together.

What currency do you accept?

We process all payments in Icelandic króna (ISK). Prices in your currency might vary slightly depending on the conversion rate set by your card issuer.

Arctic Adventures is not responsible for currency changes between different currencies.

Is there a participation minimum?

Most of our tours have no minimum but there is a minimum of 2 people for a few of our trips. If you are interested in a trip that has a minimum of 2 persons and are travelling solo we can take down your information and contact you if more people book the trip.

Do you do private departures for any of your tours?

Yes, we arrange private departures on request. Most of the tours we offer can be arranged as a private tour. If you wish to have a private tour arranged you can contact us through email custom@adventures.is.

Please have a look at all of our private tours.

Do you have a waiting list for tours?

We, unfortunately, don’t have a waiting list for our tours but feel free to check the availability sheet on our website as all updates will automatically be made to the sheet listed in each tour‘s description. We also offer a lot of different adventure tours around Iceland so chances are that we will have a similar version of the tour that you were originally looking for.

How does the refunding procedures work when we cancel a tour?

If we cancel a tour you have booked with us you will receive a 100% refund. The refund process is different depending on the way you booked the tour.

If you booked the tour on our website we will start the refund as soon as we know you will not be rescheduling and you will receive a separate email with the confirmation once the refund has been processed. It can then take a few days for the amount to show back up on your bank account once the refund has been processed and we, therefore, ask you to be patient.

If you booked the tour through a booking agent you will need to contact them to receive the refund. We will confirm with them that the tour was cancelled and the refund process will start on their end. Arctic Adventures only receives a payment when the tour has finished, this means that your payment is still with the booking agent and therefore, the refund will be processed by them.

If you pay with you card via email or phone you will need to contact us the same way again to be refunded.

I want to book but a member of my group has not reached the minimum age, what can I do?

We can not accommodate a person that has not reached the age limit on the tour. We put great value towards the safety of our customers and the minimum age policy falls under this. The minimum age requirement is decided by our operational managers and is dependent on each activity and it‘s difficulty ratings and can, therefore, vary between tours. We ask you to try to understand that this is based on safety procedures and we can therefore unfortunately not make any exceptions to this rule.

Arctic Adventures is a part of VAKINN which is the official quality and environmental system within Icelandic tourism. VAKINN provides validation of insurance, safety and regulatory requirements which supports increased quality and safety within the tourism industry.

The tour I am trying to book has less seats available than I need, what can I do?

Our website shows the correct number of available seats left so we can unfortunately not accommodate you and your group if the number of your group extends the number of available seats left. It is not possible to squeeze additional participants onto the departure as we have really strict policy measures as to how many participants are assigned to each guide on our tour departures. This is of course done with our customers safety in mind, so we do hope that you understand.

Which payment methods does Arctic Adventures accept?

We accept Visa, MasterCard, American Express, Discover, Diners Club for all countries.

In addition, we offer various local payment methods in many other countries such as UnionPay and JCB (Japan Credit Bureau).

Do I need any insurance before going on an Arctic Adventures tour?

As with any and all world travel, we strongly recommend having travel insurances that can provide cover if you need to cancel your travel reservation with short notice. We also recommend that you have personal health insurance coverage when participating in any adventure activities in Iceland.

What type of safety can be expected on the tours?

Vehicles are equipped for both summer and winter driving conditions, and drivers are very experienced driving in difficult conditions.

Before starting any of the activities, participants will receive a safety briefing highlighting the safe and proper use of equipment, the role of guides during the trip, and the significant risks and hazards involved in their activity. The safety briefing will also cover potentially foreseeable scenarios that may arise and explain how participants should react in such circumstances. Our guides will also outline their expectations of participants during the trip where needed and address any specific questions or concerns that may arise during this time.

Any medical conditions or personal health concerns that may jeopardize your well-being or affect your ability to meet the physical demands of the trip must be clearly communicated to the trip leader before the tour start. Any medications you may require for minor medical conditions (asthma inhalers, etc.), should be kept close and you should bring it with you on the trip if possible. It is important that you notify your guide about such medications and their whereabouts before setting off.

Where can I find more information about Ice Caves?

The Ice Caves in Iceland are truly magical. If you want to learn more about them this information page on Ice Caves will be a great help.

Disclaimer
All our tours are undertaken on the responsibility of its participants. Arctic Adventures does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions. Participants have to sign a waiver before undertaking all trips stating that they realize that all outdoor activities carry an inherent risk.

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