A few words about our cancellation policy:
10% of the price of your tour in non refundable, this percentage reflects our cost of booking & preparing your tour.
If you cancel your day trip with more than one weeks (7 days) notice you will be refunded 90% of the trip price. If you cancel your day trip less than seven days before your departure you will be refunded 70% of the trip price. If you cancel your day trip with less than two days notice (48 hours) no refund will be given.
If you cancel your multi day adventure tour or trek, including incentive trips, with more than four weeks (28 days) notice you will be refunded 90% of the trip price. If you cancel such trips less than four weeks in advance and you will be refunded 50% of the trip price. If you cancel such trips with less than two days notice (48 hours) no refund will be given.
The final number of participants given 48 hours before any trip is undertaken is the number of participants you will have to pay for and hence absolutely no refunds are made for cancelations made 48 hours before a trip.
A few words about travel insurance:
As with any and all world travel, we strongly recommend that you buy a travel insurance policy in your home country that covers your cost should you have to cancel on short notice. This kind of travel insurance is not expensive and frequently covers other risks. In general, travel insurances are a good idea to have when you are on the move in the world.
A few words about the weather and conditions:
All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind. Please keep in mind that Iceland is and will always be Iceland, the weather changes fast on our northern island and with it conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this respect your guides authority to do so. This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are rarely adversely affected by harsh weather.
A few words about "assumed risk" and outdoor activities:
Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Arctic Adventures, Arctic Rafting, the Glacier Guides or their partners guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Arctic Adventures or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your tour. Depending on the excursion, you may be requested to sign an additional liability release.